Return Policy

Return & Refund Policy

We want you to feel confident shopping with Cervora.

30-Day Comfort Guarantee:
You may request a return within 30 days of receiving your order.

Return Eligibility:
To be eligible for a return, the item must be in the same condition that you received it, unused or lightly tested, with the original packaging when possible.

How To Start A Return:
To request a return, contact us at supportcervora@gmail.com with your order number and reason for return.

Refunds:
Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds will be sent back to your original payment method.

Damaged Or Incorrect Items:
If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery with photos of the item and packaging.

Non-Refundable Items:
Shipping delays, incorrect addresses entered by the customer, and normal product adjustment periods are not considered defects.

Return Shipping:
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.